Privacy Policy
DIXONCOM, LLC ("DIXONCOM," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with DIXONCOM and our services.
Information We Collect
DIXONCOM collects personal information when you interact with our services, including when you contact us, request services, make purchases, communicate with us, or otherwise provide information to us.
The information we collect may include your name, company name, contact information, telephone number, email address, payment and billing information, and other information you voluntarily provide.
We may also collect information generated through your use of our services and communications with us when necessary to provide support, maintain our business relationship, or fulfill our contractual and legal obligations.
How We Use Your Information
DIXONCOM may use personal information to provide, maintain, support, and improve our services; process transactions and payments; respond to inquiries and support requests; communicate regarding services, projects, appointments, and accounts; verify identity or account information; maintain the security of our systems and services; and comply with contractual and legal obligations.
We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you. These providers are permitted to use the information only as necessary to perform services on our behalf or as otherwise permitted or required by law.
DIXONCOM does not sell or rent your personal information.
SMS Communications
DIXONCOM uses SMS messaging solely for customer care and service-related communications. Messages may include customer support and follow-up communications, identity and account verification, appointment reminders, account notifications, project updates, and other communications directly related to services provided by DIXONCOM.
DIXONCOM does not send marketing or promotional messages through its SMS program.
Consent to receive SMS messages from DIXONCOM is obtained verbally. During a telephone call or other verbal interaction with a DIXONCOM representative, you may be asked whether you consent to receive SMS messages from DIXONCOM. If you provide verbal consent, DIXONCOM may send SMS messages to the mobile telephone number you provide for the purposes described above.
Consent to receive SMS messages is not a condition of purchasing goods or services from DIXONCOM.
Message frequency varies depending on your interactions with DIXONCOM and the services being provided. Message and data rates may apply.
You may opt out of receiving all SMS communications from DIXONCOM at any time by replying STOP to any message. After receiving your STOP request, DIXONCOM will send a confirmation message and will no longer send SMS messages to that telephone number unless you subsequently provide consent to receive SMS communications again.
Your opt-out applies to all SMS communications from DIXONCOM, including customer support and follow-up communications, identity and account verification, appointment reminders, account notifications, project updates, and other service-related communications.
For assistance with SMS communications, reply HELP to any message or contact DIXONCOM using the contact information provided on our website.
Mobile information, including mobile telephone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and associated mobile telephone numbers will not be shared with third parties or affiliates for their marketing or promotional purposes.
DIXONCOM may disclose information to service providers that assist us in delivering SMS communications or providing our services, but only as necessary for those providers to perform services on our behalf.
Data Security
DIXONCOM takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, loss, or destruction. These measures may include encryption, access controls, secure systems, and other safeguards appropriate to the nature of the information being protected.
While DIXONCOM takes reasonable measures to protect personal information, no electronic transmission, telecommunications network, mobile network, or data storage system can be guaranteed to be completely secure.
Your Personal Information
You may contact DIXONCOM to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal, contractual, security, and record-retention requirements.
Changes to This Privacy Policy
DIXONCOM may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When changes are made, we will update the "Last Updated" date associated with this policy.
If we make material changes to this Privacy Policy, we may provide additional notice through our website, email, or another appropriate method.
We encourage you to periodically review this Privacy Policy for the latest information regarding our privacy practices.