SMS Terms of Service

DIXONCOM uses SMS messaging solely for customer care and service-related communications. Messages may include customer support and follow-up communications, identity and account verification, appointment reminders, account notifications, project updates, and other communications directly related to services provided by DIXONCOM.

DIXONCOM does not send marketing or promotional messages through its SMS program.

Consent to Receive SMS Messages

Consent to receive SMS messages from DIXONCOM is obtained verbally. During a telephone call or other verbal interaction with a DIXONCOM representative, you may be asked whether you consent to receive SMS messages from DIXONCOM. If you provide verbal consent, DIXONCOM may send SMS messages to the mobile telephone number you provide for the purposes described above.

Consent to receive SMS messages is not a condition of purchasing goods or services from DIXONCOM.

Message Frequency and Charges

Message frequency varies depending on your interactions with DIXONCOM and the services being provided. Message and data rates may apply.

Opt-Out

You may opt out of receiving all SMS communications from DIXONCOM at any time by replying STOP to any message.

After receiving your STOP request, DIXONCOM will send a confirmation message and will no longer send SMS messages to that telephone number unless you subsequently provide consent to receive SMS communications again.

Your opt-out applies to all SMS communications from DIXONCOM, including customer support and follow-up communications, identity and account verification, appointment reminders, account notifications, project updates, and other service-related communications.

Help

For assistance with SMS communications, reply HELP to any message or contact DIXONCOM using the contact information provided on our website.

Privacy

Mobile information, including mobile telephone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and associated mobile telephone numbers will not be shared with third parties or affiliates for their marketing or promotional purposes.

DIXONCOM may disclose information to service providers that assist us in delivering SMS communications or providing our services, but only as necessary for those providers to perform services on our behalf.

Message Delivery

SMS message delivery is subject to the availability and operation of wireless networks and mobile carriers. DIXONCOM cannot guarantee that SMS messages will be delivered or received within a particular timeframe.

DIXONCOM is not responsible for delays, delivery failures, or other transmission issues caused by mobile carriers, wireless networks, telecommunications providers, or circumstances outside DIXONCOM's reasonable control.

Changes to These Terms

DIXONCOM may update these SMS Terms of Service from time to time. Changes will be posted on this page with an updated effective date.